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1. GENERAL
The following conditions, as well as any other ancillary rules established by PERRIN JOAILLIER and made available to customers in accordance with the provisions hereof (collectively, the "General Terms and Conditions of Sale"), shall apply to all sales of PERRIN JOAILLIER products You (the "Client" or "you") may order PERRIN JOAILLIER, a company registered under the laws of France and having its registered office at 33 avenue Victor Hugo 75016 Paris ("PERRIN JOAILLIER" or hereinafter referred to as Us "or" our ") by telephone number and e-mail address are on the Website.
These Terms and Conditions apply exclusively to sales made through the Website. PERRIN JOAILLIER may modify the General Conditions of Sale, as the case may be, in its sole discretion.
The General Conditions of Sale applicable to any order placed by the Website are those that are in effect at the time of placing the order on your behalf by a representative PERRIN JOAILLIER (in the case of an order placed through Of the telephone switchboard) or when you place your order (in the case of an order placed via the Website).
In the case of placing an order through the Website, when you check the "I accept" box or a similar box in the order confirmation section before placing your order with PERRIN JOAILLIER, you indicate that you agree fully The present General Conditions of Sale. If you refuse to accept these Terms of Sale, you will not be able to order PERRIN JOAILLIER products from the Website.
Persons wishing to use the Website will also be deemed, through such use, to have agreed to be bound by our Website Terms of Use and Privacy Policy, which are included by reference in these Terms and Conditions Of Sale.
2. CONDITIONS OF PURCHASE
Only those who (a) are of age (eighteen years in most countries), (b) have the legal capacity to enter into contracts, and (c) have a delivery address can order products by (Please also refer to the payment and shipping sections below for details). If you are under the age of majority or if for any other reason you do not have the legal capacity to enter into contracts, your parent or guardian will have to place an order on your behalf and approve Thus the present General Conditions of Sale. Any order placed in violation of this clause shall be considered null and void.
By placing an order through the Website, you represent and warrant that you are a bona fide Customer and end user and that you will not deliver, sell or otherwise distribute PERRIN JOAILLIER products or purchase Oj products Perrin for commercial purposes or for any commercial purpose. If, despite our efforts, the product is no longer available or if PERRIN JOAILLIER has reasonable grounds to believe that an order has been made in violation of these Terms and Conditions, then PERRIN JOAILLIER may refuse this order.
3. AVAILABILITY AND QUANTITY OF THE PRODUCTS
All orders placed through the Website are subject to availability and the consent of PERRIN JOAILLIER.
PERRIN JOAILLIER reserves the right to modify the assortment of articles offered on the Website and may in particular punctually limit the quantity of PERRIN JOAILLIER products that may be ordered by a Customer during a single purchase transaction . Orders may not include more than five (5) products in a single purchase transaction on the Website.
The product pages on the Website will provide you with information about the products currently offered for sale through these channels. Please note that only creatives with a "Add to Cart" button can be sold through the Website. You can also contact us by phone (phone number indicated on the Website) and a representative of PERRIN JOAILLIER will provide you with detailed information about the availability of products and will guide you in your purchase.
4. ACCOUNT REGISTRATION; PERSONAL INFORMATION
In order to place an order through the Website, you must either, or the representative of PERRIN JOAILLIER (on your behalf) register and create your account online unless you select "Guest" on our Website . To register, you must provide valid and up-to-date personal information such as your first and last name, phone number and e-mail address and confirm that you are of age.
Once you have registered your account on the Website or through PERRIN JOAILLIER's representative, you will receive an e-mail that will allow you to access your account on the Website and create an identifier A permanent login to your account and a password. You may also receive a second e-mail summarizing the personal information you provided when registering your account online. You are responsible for maintaining the secrecy and security of your password, as well as access to your account. PERRIN JOAILLIER will not be held liable for any fraudulent use of your account resulting from third-party access and use of your password and login to your account.
We may occasionally modify the information necessary for the placing of a new order or the registration of accounts. These changes will be posted on the Website.
If you change the information provided by you on the Website, please log in to your account and update it directly on the Website, or notify PERRIN JOAILLIER. In addition, in the event that PERRIN JOAILLIER has reason to suspect that a third party has violated Customer's registration, password, and / or login ID, PERRIN JOAILLIER will immediately cancel and terminate Account and will notify you of termination by e-mail or telephone.
5. ORDERS
If you wish to place an order on the Website, your order will be processed as follows: Once you have selected a product, you can place this product in your shopping cart.
You can then decide to continue shopping and add them to your cart (subject to availability and quantity limits) or "Order". You can also delete one or more products you have selected in the Shopping Cart.
When you order from the Website, you will be required to provide other personal information (shipping address, billing address and payment details), as appropriate. You warrant that all personal information provided to PERRIN JOAILLIER is true and accurate. PERRIN JOAILLIER or its third party providers may collect additional personal information at this time for security and anti-fraud reasons.
6. PRICES, TAXES AND DELIVERY FEES
Unless stated otherwise, all prices indicated on the product pages of the Website or indicated by telephone are in euros, VAT included, excluding delivery charges and all other taxes. The applicable currency will be updated based on the destination of the shipment after you have provided us with the shipping address.
PERRIN JOAILLIER reserves the right to change prices and delivery charges at any time without notice. The price of a product and delivery charges posted on the Website or indicated by telephone, at the time PERRIN JOAILLIER provides you with an Order Confirmation, will be honored by PERRIN JOAILLIER. All descriptions and information concerning the weight of the precious materials and the number of stones and carats are given as an indication and may vary slightly. For jewelery, this information refers to metric 52 for rings and metric 17 for bracelets.
Shipping costs are not indicated on the product pages but will be added to the product price after you have chosen your delivery options.
Delivery charges and applicable VAT will be displayed on your order page before you are asked to confirm and send it to PERRIN JOAILLIER (in the case of an order placed on the Website), or They will be indicated to you by telephone (in the case of an order placed by telephone) and they will also appear on the Order Confirmation and on the invoice (if you choose to receive one). Delivery charges are described, where applicable, in the shipping policy indicated below. Please note that VAT will vary depending on where the products are shipped.
The actual VAT linked to your purchase will be calculated at the time your order is to be shipped, when you will receive an Order Confirmation (as stated in Clause 10). Please note that changes made to the legislation in force between the date of placing your order and the date of receipt of an Order Confirmation may result in changes in the sales tax related to your purchase. If this results in an increase in the tax on sales for which you are taxable, we will contact you and ask you to reconfirm your purchase.
It is possible that we propose a VAT refund mechanism if you decide to have the products delivered to certain countries of the European Union and you export them, within thirty (30) days at the latest, outside the Union European Union. This mechanism will not be available to Clients of the European Economic Area.
7. CUSTOMER VERIFICATION AND CONFIRMATION
We recommend that you carefully check all details of an order before sending it through the Website, including, without limitation, sales-specific information provided by the representative of PERRIN JOAILLIER (in the case An order placed by telephone) or on the Website (in the case of an order placed on the Website).
After having fully verified your order, first click on the box beside the words "I have read and I accept the general conditions of sale" then on the button "Order with obligation of payment" or any button (On the Website) to send your order.
By sending an order, you submit to PERRIN JOAILLIER an offer to purchase products placed in your "Basket". Notwithstanding anything to the contrary herein, PERRIN JOAILLIER reserves the right to refuse, cancel and terminate orders at any time for legitimate reasons. For example, PERRIN JOAILLIER may refuse, terminate or cancel your order in the event of a dispute arising in connection with the payment of a previous order or if PERRIN JOAILLIER suspects an attempted fraud or any other kind of violation of these Terms and Conditions.
8. PAYMENT
8.1. Payment by credit card or credit card
You can pay by credit or debit card, as indicated on the Website or by phone.
When ordering from the Website, you must indicate your payment details on the appropriate form. If you order by phone, you will need to provide your credit or debit card number and the three- or four-digit security code printed on the back or front of your card (CVV2 / CVC2 / CID).
All credit card / payment card holders are subject to validation checks and authorization by the issuer of the card. If the issuer of your payment card refuses to authorize payment to PERRIN JOAILLIER, you will need to contact the issuer directly to resolve the issue, and PERRIN JOAILLIER will not be held liable for any delay or non- delivery.
In order to process your order, we may proceed to the prior authorization of your credit card. The amount of your purchase will be blocked on your credit card until the shipping of your order to the shipping address provided to PERRIN JOAILLIER, a Confirmation of Order will be communicated to you and your payment The applicable purchase. By submitting an offer to purchase PERRIN JOAILLIER products on the Website, you expressly authorize PERRIN JOAILLIER to execute the pre-authorized payment card transaction and, if PERRIN JOAILLIER deems it necessary, to transmit or obtain information ( Including up-to-date information) about you to or from third parties, including, but not limited to, your credit / debit card number, to authenticate your identity, validate your credit card, Authorization of individual payment transactions and to authorize individual purchasing transactions.
8.2. Payment by bank transfer
You can pay by bank transfer any orders over 2000 euros spent on the Website. Do not forget to mention the reference number of the order on your form of bank transfer.
After you place your order and choose the bank transfer as your payment method, PERRIN JOAILLIER will wait to receive your payment before processing your order. If funds are not credited to our bank account within seven (7) business days of placing your order, this order will be canceled.
PERRIN JOAILLIER will not charge any commission on a bank transfer payment. However, please make sure that we receive the full amount mentioned in the Order Receipt Acknowledgment so that we can process your order. Please note that some financial institutions may charge a bank wire transfer fee.
Bank transfer orders are only confirmed after sending an Order Confirmation email to the customer.
8.3. Payment by Paypal
You can also pay using Paypal, as shown on the Website.
8.4. security
PERRIN JOAILLIER takes precautions - administrative, technical and physical - to protect your personal information from loss, theft or fraudulent use, as well as from unauthorized access, disclosure, alteration or destruction. PERRIN JOAILLIER uses Secure Sockets Layer (SSL) Internet encryption on all of its web pages on which personal information is collected.
We will do our utmost to protect your Personal Information throughout the online sales process but we can not guarantee the integrity and security of the data you provide on the Website and can not be held responsible for, No damage or loss resulting from the use of the Internet network, for example in case of piracy.
In order to secure your transaction and prevent fraud, PERRIN JOAILLIER will perform a verification of your credit card and an anti-fraud check. By placing your order, you will be deemed to have authorized PERRIN JOAILLIER to carry out these checks and, if PERRIN JOAILLIER deems it necessary, to punctually transmit or obtain information you have provided to him in order to authenticate your identity, validate Your credit card, get an initial credit card authorization and authorize a particular purchase transaction.
9. ACKNOWLEDGMENT OF RECEIPT OF ORDER
Once you have placed your order on the Website, you will receive by e-mail an acknowledgment of receipt of Order specifying the details of your order at the same time as these General Conditions of Sale. This Order Receipt will contain an Order Reference Number assigned by PERRIN JOAILLIER. Please check carefully the General Conditions of Sale on receipt and ensure that you have saved the Order Reference Number for any future questions regarding your order.
This acknowledgment of receipt does not constitute an acceptance of your order. Following receipt of the Order Receipt, PERRIN JOAILLIER will perform the usual security checks and process your order.
10. ORDER CONFIRMATION BY PERRIN JOAILLIER
When shipping the ordered product, after executing its security checks, PERRIN JOAILLIER will send you an Order Confirmation by e-mail.
The Confirmation of Order constitutes the acceptance of your order by PERRIN JOAILLIER, thus indicating the existence of a binding contract of sale.
PERRIN JOAILLIER will retain information regarding all orders in accordance with applicable law requirements. These documents will be available to Clients after registration in the Web Site section.
11. FREE SERVICES
The following services will be offered free of charge on the Website:
11.1. Gift wrapping, special packaging PERRIN JOAILLIER
All our shipments are carefully packed with PERRIN JOAILLIER's special packaging. The PERRIN JOAILLIER Box and the special packaging can be of high quality. In the event that you or the Recipient of the gift decide to return the product, it must be returned in its original packaging.
11.2. Customized Products
It is possible to customize certain products by engraving them. For more information, please check on the Website or contact one of our stores.
Custom PERRIN JOAILLIER Products may not be returned to PERRIN JOAILLIER for exchange or refund. However, this does not affect the rights you have as a customer with respect to products that are defective, as described below.
11.3. Adjusting the watch strap
The wristband is adjusted on certain watches. If you require a wrist strap adjustment, the removed links will be included in the delivery and must be returned with the product if you decide to return it.
11.4. Message
We offer the possibility of including a personalized message in the sending of an order.
Please note that PERRIN JOAILLIER reserves the right to withhold or refuse acceptance of an order for products accompanied by messages containing unacceptable or unlawful statements.
12. SHIPPING POLICY
Estimated shipping costs and estimated delivery times will be listed on the Website before you place your order, and they will be summarized in the Order Receipt Acceptance.
When estimating the delivery time of a package, please take into account the credit approval period, the verification of the address and the processing of the order, as well as the time required to receive your payment In case of bank transfer. Once the order is processed and ready for shipment, we will notify you of the Order Confirmation by e-mail.
We will do our utmost to meet estimated delivery times from the date of Confirmation of your Order.
13. INVOICES
When ordering products on the Website, you, as a Customer, will have the option of choosing to receive an invoice at your billing address. If you decide at that time that you do not want to receive an invoice, you can at any time request an invoice by calling our shop at 33 avenue Victor Hugo, provided you provide proof of your identity.
Please note that PERRIN JOAILLIER will not send the invoice or payment information to the Recipient of the gift.
14. RIGHT OF CUSTOMER REVOCATION
If you are a Customer residing in the European Union or the European Economic Area, you have the right to withdraw from this Contract within 14 days without justification. The withdrawal period expires after 14 days from the receipt by you, or a third party (other than the carrier) indicated by you, of the goods of which you are materially in possession.
To exercise this right of withdrawal, you can contact our shop (phone number and e-mail address indicated on our Website), to obtain a Return Number (NR) that we will confirm in writing. You can use the template of the withdrawal form at the end of these General Conditions of Purchase, but are not obliged to do so. To comply with the withdrawal period, all you have to do is send your letter concerning your exercise of the right of withdrawal before the expiry of the period of retraction.
If you withdraw from this contract, we will refund all payments received, including delivery charges (except for the additional costs resulting from your choice of a delivery type other than the cheapest standard delivery type As proposed by PERRIN JOAILLIER) as soon as possible and in any case no later than 14 days from the date we are notified of your decision to withdraw from this contract.
We will make this reimbursement using the same means of payment you used for the initial transaction, unless you have expressly agreed otherwise; In all cases, you will not have to pay any costs resulting from such a refund. Please provide a copy of a SWIFT message of the initial transfer in case of payment by bank transfer so that we can refund you to the same bank account.
We may refuse reimbursement pending receipt of the goods or receipt of proof that you returned the goods, whichever comes first.
You will return the goods to us or we will deliver them as soon as possible and in any case no later than 14 days after you have informed us of your withdrawal from this contract. The deadline is met if you return the goods before the expiry of the 14-day period. We will bear the cost of returning the goods, provided that you comply with the return process specified below, otherwise the return costs will be at your expense.
The Customer shall be held responsible for any reduction in the value of the product if the deterioration has been caused by use exceeding the limits of what is necessary to establish the nature, characteristics and proper functioning of the product. In order to "establish the nature, characteristics and proper functioning of the product", the customer must only handle and inspect it in a manner that would also be permitted in the store. As a result, if the product is damaged or destroyed, PERRIN JOAILLIER will deduct the cost of refurbishing or replacing the refund amount.
15. RETURN PERIOD FOR GIFT RECIPIENTS
In order to ensure your complete satisfaction, PERRIN JOAILLIER also offers the Recipients of Gifts the same period of return, provided that they strictly comply with these General Conditions of Sale.
If the Product returned by a Gift Recipient does not meet our Quality Control Standards or if the Gift Recipient otherwise violates these Terms and Conditions of Sale, PERRIN JOAILLIER will refuse return and return the product to the Gift Recipient .
In the event of the return of a product to the PERRIN JOAILLIER e-shop, only a Customer will be entitled to receive a refund. In no case will the Recipient of the Gift be entitled to a refund, but he / she may benefit from an exchange as indicated below.
16. RETURN PROCESS
16.1. Return Process
Products purchased on the Website may be returned to the following address: PERRIN JOAILLIER, 33 Avenue Victor Hugo, 75016 Paris, France.
Products that have not been purchased on the Website can NOT be returned to the PERRIN JOAILLIER e-boutique.
To facilitate the return process, please follow the steps outlined below.
First, please contact our stores (telephone number and e-mail address indicated on our Website) to inform us of your decision to withdraw and obtain a Return Number (NR) (we will not charge any supplement for Communication costs).
Then please:
Provide the necessary information with the Return Number (NR), if applicable, on the return form provided in the box or on the original packaging, and sign it, attach the completed return form with The product, all its accessories, and the International Warranty, as applicable, and all other documents, in the original box and packaging of the product, Seal the packaging and affix the prepaid return label.
You can also call our shops to carry out these formalities. Then:
We will fill out the online return form on your behalf, we will send you the completed return form by e-mail. You will need to print out the return form and give it to the forwarder when you pick it up. If you do not have a printer, the freight forwarder's logistics center will print the return form and give it to you at the time of pickup. You will include the completed return form with the product, all accessories, and the International Warranty, As well as all other documents, in the original packaging and box of the product, the forwarder will pick up the parcel and deliver it to our warehouse.
Upon receipt of returned goods, PERRIN JOAILLIER will verify that the returned product complies with these Terms and Conditions.
16.2. Conditions of return of a product
PERRIN JOAILLIER Products must be returned unused and new.
Custom PERRIN JOAILLIER Products may not be returned to PERRIN JOAILLIER for exchange or refund.
Please also return PERRIN JOAILLIER's original box and packaging with all protective materials and labels in place, as well as the labels and stickers attached to the products. Failure to do so will give PERRIN JOAILLIER the right to retain the corresponding value of the refund made to the Customer or to refuse the products returned by the Recipient of the Gift.
All returns will be submitted by PERRIN JOAILLIER to a rigorous Quality Control (QC) to ensure that returned products meet quality requirements.
If the returned product meets the Quality Control (QC) standards, PERRIN JOAILLIER will make the refund or exchange, as the case may be.
16.3. Exchanges of Products for Customers and Recipients of Gifts
Customers and Gift Recipients may exchange a product purchased on the Website for another PERRIN JOAILLIER product if the product to be exchanged fulfills these Terms and Conditions.
If a Customer or Gift Recipient returns a product to PERRIN JOAILLIER's e-shop for exchange, only the Customer will be entitled to receive a refund of the difference in price when the product to be returned is more expensive than the Product PERRIN JOAILLIER desired. If the returned product is cheaper than the desired product, the price difference will be borne by the Customer or the Recipient of the Gift.
In both cases, PERRIN JOAILLIER will send the Customer an e-mail stating the value of the returned product, the price of the item against which the original product was exchanged and the amount of the difference to be paid by the Customer or The Customer is entitled to receive.
17. MANUFACTURER'S WARRANTY
PERRIN JOAILLIER scrupulously ensures that each product strictly complies with the quality standards applicable to it and that it has satisfied all controls, both technical and aesthetic.
The selected products are covered by the PERRIN JOAILLIER International Warranty. If you wish to repair a product covered by the PERRIN JOAILLIER International Warranty, please refer to it or call our stores to find out more.
18. LEGAL WARRANTY
As a customer, you may have the same rights under applicable national legislation governing the sale of consumer goods; These rights are not affected by these General Conditions of Sale.
19. REPAIRS
If you have any questions about a repair, please contact our stores (phone number and e-mail address indicated on the Website).
20. ACCURACY OF PRICES AND PRODUCT DESCRIPTIONS
Although PERRIN JOAILLIER makes every effort to verify the accuracy of the information published on the website, in advertisements or catalogs, or communicated by the Customer Relations Center, it does not provide any warranty, express or implied, regarding Accuracy, reliability and completeness of such information. PERRIN JOAILLIER does not confirm the price of a product PERRIN JOAILLIER before an Order Confirmation is issued by PERRIN JOAILLIER, thus indicating the existence of a binding contract of sale. If the correct price of an PERRIN JOAILLIER product is higher than the price displayed on our website, then PERRIN JOAILLIER will contact Customer to ask for instructions before shipping the order, or if PERRIN JOAILLIER can not receive The Customer's instructions, will reject the order and notify the Customer of such rejection.
While PERRIN JOAILLIER makes every effort to ensure that the descriptions, photographs or graphic representations of the PERRIN JOAILLIER products displayed on the Website or in a catalog are as accurate as possible, PERRIN JOAILLIER does not warrant that these Other content is devoid of any errors, whether as a result of inaccuracy, omission, obsolete or for any other reason. Accordingly, Customer's sole remedy in the event of such error is to return the Product as stated in our Returns Policy.
21. FINAL CLAUSES
Information and complaints. In case of complaint, please contact our Customer Relations Center at the following address: PERRIN JOAILLIER, 33 avenue Victor Hugo, 75016 Paris. For further information or complaints, you may also contact the Customer Relations Center at the telephone number and e-mail address indicated on the Website.
Alternative Dispute Resolution Online. As a consumer resident in the European Union, you have the right to submit your complaint to an out-of-court dispute resolution (ADR) entity. To find a list of REL entities in your country, you can consult the European Commission's online dispute settlement platform (RLL) at the following address: http://ec.europa.eu/consumers/odr/
Entire Agreement. The General Conditions of Sale constitute the entire agreement between you and PERRIN JOAILLIER concerning your purchase of PERRIN JOAILLIER products through the Customer Relations Center or on the Website and cancels any previous terms and conditions of sale.
Divisibility. In the event that any stipulation in the General Conditions of Sale is considered to be partially invalid or unenforceable by a court, for any reason whatsoever, it would be null or inapplicable only to that extent and the validity and applicability of the other stipulations Of the General Conditions of Sale would not be affected.
Proof of agreement. The Order Receipt and Order Confirmation sent to you by fax or email are deemed to have been received when you are able to access it from your fax machine, computer or mobile or mobile device. The Order Receipt, Order Confirmation and the automated registration systems used by the Customer Relations Center or the Website will constitute proof of a binding agreement between you and PERRIN JOAILLIER.
22. APPLICABLE LAW
These General Conditions of Sale shall be governed by and construed in accordance with Swiss law, without reference to provisions concerning any conflict of laws and excluding the Convention on the International Sale of Goods (CISG).
23. COMPETENT TRIBUNALS
You can initiate proceedings against PERRIN JOAILLIER either in the Swiss courts or in the country where you are domiciled. PERRIN JOAILLIER may also initiate proceedings against you in the courts of the country in which you are domiciled.
Without limiting the right to appeal to a court, PERRIN JOAILLIER or the Customer will make every reasonable effort to resolve any dispute or disagreement arising out of or in connection with the product for a period of thirty (30) days or May be linked to the product, to the General Terms and Conditions of Sale or to any breach thereof.
24. RETRACTION FORM MODEL
(Please complete and return this form only if you wish to withdraw from the contract)
- To PERRIN JOAILLIER, Customer Relations Department, 33 Avenue Victor Hugo, 75016, Paris, France:
- I / We, the undersigned, hereby inform / inform you (*) that I / we retract (*) from my / our (*) contract of sale of the following products Of the following service (*)
- Ordered on (*) / received on (*)
- Name of the consumer (s)
- Address of the consumer (s)
- Signature of the consumer (s) (only if this form is notified on paper).
- Date